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Reports of Unwanted Telemarketing Calls Down More Than 50 Percent Since 2021
y, the Federal Trade Commission released the National Do Not Call Registry Data Book for Fiscal Year 2024 which shows that consumer reports about unwanted calls continue to drop for the third straight year, with complaint volume down by more than half since 2021. The FTC has pursued a multifaced strategy to crack down on unwanted calls.
For every month in the fiscal year, robocalls—defined under FTC regulations as calls delivering a prerecorded message—made up most of the consumer complaints about DNC violations. The FTC’s new Impersonation Rule applies to government imposters and anyone who misrepresent affiliations, endorsements, or sponsorships by legitimate businesses, such as scammers who promise solar energy to consumers for free or at little cost. The top five states reporting the most DNC complaints per 100,000 people in FY 2024 were Delaware, Ohio, Arizona, Illinois, and North Carolina.
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