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Returnmates, now Sway, bags $19.5M Series A to manage e-commerce returns
Sway’s approach relies on a two-way communication platform and a network of driver-partners to monitor purchases from arrival to any returns.
Wimer, an early employee at Uber, paired up with co-founder Kristian Zak to take on the package delivery and returns experience after an ill-fated trip to the Post Office in 2020. Since inception, brands using Sway have seen a 66% reduction in lost package rates and a 20% increase in repeat purchases compared to legacy carriers, according to the company. “Given the revenue and customer growth over the last couple of years, the capital was critical to expanding our infrastructure, technology and footprint to better support our brands, shoppers and driver partners,” Wimer said.
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