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Salesforce CEO Says 30% of Internal Work Is Being Handled by AI

Salesforce chief executive Marc Benioff said Thursday his company has automated a significant chunk of work with AI, another example of a firm touting labor-replacing potential of the emerging technology. From a report: "AI is doing 30% to 50% of the work at Salesforce now," Benioff said in an inter...

Salesforce chief executive Marc Benioff said Thursday his company has automated a significant chunk of work with AI, another example of a firm touting labor-replacing potential of the emerging technology. From a report:"AI is doing 30% to 50% of the work at Salesforce now," Benioff said in an interview, pointing at job functions including software engineering and customer service.[...] The San Francisco-based software company is focused on selling an AI product that promises to handle tasks such as customer service without human supervision.

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