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Salesforce drops Agentforce 2.0, brings reasoning AI to enterprise
Salesforce has unveiled Agentforce 2.0, introducing AI agents with human-like reasoning abilities that can autonomously handle complex business tasks, marking a major push into the emerging 'digital labor' market.
Salesforce unveiled a major upgrade to its artificial intelligence platform on Tuesday, introducing technology that enables AI agents to perform deeper reasoning and take more autonomous actions across enterprise workflows — part of what the company’s CEO frames as an ambitious push into “digital labor.” Unlike traditional AI assistants that provide quick responses based on pattern matching, Atlas employs “ System 2 ” reasoning — a more deliberative approach inspired by psychologist Daniel Kahneman’s research on human thought processes. The company’s vision suggests a future where human employees work alongside AI agents that can handle increasingly complex tasks — fundamentally changing how businesses operate and scale.
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