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Salesforce just unveiled AI ‘digital teammates’ in Slack — and they’re coming for Microsoft Copilot
Salesforce launches Agentforce in Slack, transforming workplace productivity with specialized AI agents that operate as digital teammates, replacing one-size-fits-all AI assistants with purpose-built solutions.
“However, with these ‘digital teammates’ in Agentforce and Slack, AI agents can reason and take multi-step actions like orchestrating workflows, interacting with multiple systems across the business, and adapting their approach to the specific task at hand.” The company emphasized that Agentforce respects existing user permissions in both Salesforce and Slack, addressing a common concern about AI systems potentially exposing sensitive information. “Companies are seeing the biggest impact right now with agents tackling lower-level, time-consuming tasks to free humans to refocus on work that requires creativity and critical thinking, like fostering deeper customer relationships, innovating new solutions, making nuanced judgments in complex scenarios, and driving business growth,” Kucera said.
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