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Samsung Requires Independent Repair Shops to Share Customer Data, Snitch on People Who Use Aftermarket Parts, Leaked Contract Shows
The contract requires repair shops to "immediately disassemble" devices that have parts "not purchased from Samsung."
“This is exactly the kind of onerous, one-sided ‘agreement’ that necessitates the right-to-repair,” Kit Walsh, a staff attorney at the Electronic Freedom Foundation and right to repair expert told me. But at the Electronics Reuse Conference last fall, Paul Walker, a Samsung executive, told the crowd that the industry had to “accept” that aftermarket parts are regularly used to repair phones. The agreement defines ‘Product’ as ‘Mobile Phones, Tablets and Wearable subject to Services described further in Schedule A.’ That would seem to encompass consumers’ devices that are brought in for repair.
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