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Senator Elizabeth Warren claims TurboTax ‘relentlessly’ upsells customers in letter to FTC
Senator Warren isn’t happy.
As noted in the letter, Warren’s staff analyzed TurboTax’s services using a sample taxpayer and found that the company attempted to upsell the customer eight times during the tax filing process. Warren writes that in “several cases,” these solicitations “appear to be efforts to mislead customers into thinking that they must pay the extra fees in order to file their taxes when that is not the case.” Some show up as full-screen prompts, forcing users to scroll to the bottom to deny the upgrade. The IRS is currently testing its Direct File service in 13 states, including Arizona, California, Massachusetts, New York, Alaska, Florida, New Hampshire, Nevada, South Dakota, Tennessee, Texas, Washington, and Wyoming.
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