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Senator Warren Claims TurboTax 'Relentlessly' Upsells Customers in Letter To FTC

Senator Elizabeth Warren (D-MA) has written a letter to the Federal Trade Commission, saying that TurboTax "continues to relentlessly upsell" customers while also directing them away from services that would otherwise be free. From a report: As noted in the letter, Warren's staff analyzed TurboTax's...

Senator Elizabeth Warren (D-MA) has written a letter to the Federal Trade Commission, saying that TurboTax"continues to relentlessly upsell" customers while also directing them away from services that would otherwise be free. From a report: As noted in the letter, Warren's staff analyzed TurboTax's services using a sample taxpayer and found that the company attempted to upsell the customer eight times during the tax filing process. That makes for a grand total of $133 -- a sum people wouldn't have to pay through the IRSâ(TM)s free Direct File service, Warren argues.

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