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ServiceNow advocates for ‘invisible’ AI agents to ease worker adoption


ServiceNow vice president of AI Dorit Zilbershot believes employees will be more accepting of AI agents when they don't even know they're using AI agents.

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. ServiceNow CEO Bill McDermott told VentureBeat in a separate interview that generative AI, particularly applications around agents, “has grown beyond our expectations.” “We’ve mastered the flow of work and governance, and we’re building agents solving unique problems,” McDermott said.

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