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ServiceNow’s Washington, DC update empowers IT operations and virtual agents with Gen AI
Ops teams will receive natural language summaries of problems and be able to better understand them for faster resolution and prevention.
Coming as the first release from the widely successful enterprise automation company in 2024, the update taps large language models to streamline IT operations management and introduces a new intelligent designer that enables users to build virtual agents more seamlessly. With the latest innovations in the Washington, D.C. release, we are bringing generative AI to new use cases and personas so we can multiply its impact for every industry,” Jon Sigler, senior vice president of Platform at ServiceNow, said in a statement. The move will apply the company’s domain-specific large language model (Now LLM) to analyze, translate and provide detailed context of complex, jargon-heavy machine-generated alerts and logs.
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