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ServiceTitan names LLMs from Microsoft, OpenAI as risk factors

With ServiceTitan's public IPO documents, we may be witnessing the birth of a new boilerplate warning: LLMs.

With ServiceTitan, a cloud service startup that filed public IPO documents with the SEC on Monday, we may be witnessing the birth of a new boilerplate warning: LLMs that help grow business could also lead to damage. These warnings are interesting because ServiceTitan operates at the nexus of the industries that GenAI, specifically LLM-driven AI agents, are expected to dominate. OpenAI’s scientists are busy racing towards general intelligence — mimicking human’s ability to infer even better — meaning they are working on AI that they hope will be even more creative.

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