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Sharing details on a recent incident impacting one of our customers
Google Cloud shares details of an incident impacting one Australian customer's use of Google Cloud VMware Engine. Learn what happened and how we're preventing it from happening again.
This had the unintended and then unknown consequence of defaulting the customer’s GCVE Private Cloud to a fixed term, with automatic deletion at the end of that period. In early 2023, Google operators used an internal tool to deploy one of the customer’s GCVE Private Clouds to meet specific capacity placement needs. Google Cloud services have strong safeguards in place with a combination of soft delete, advance notification, and human-in-the-loop, as appropriate.
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