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Shopify’s AI ‘Sidekick’ chatbot for merchants is now in early access
The company is announcing a bunch of AI-focused updates.
Shopify’s new AI “Sidekick” chatbot is officially launching in early access, the company said as part of its “2024 Summer Edition” updates announced on Monday. Sidekick, which the company first revealed last year, functions as a support chatbot for merchants, helping them do things like make discount codes, generate reports about your store, or suggest blog post ideas. Lee says Shopify is open to the possibility of letting customers chat with an AI chatbot that speaks on behalf of the merchant, but for now, the company has chosen to keep the human in the loop “until we’re uber confident that nothing would happen.”
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