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Single point of software failure could hamstring 15K car dealerships for days
"Cyber incident" affecting 15K dealers could mean outages "for several days."
One connection, over an always-on VPN to CDK's data centers, gives a dealership customer relationship management (CRM) software, financing, inventory, and more back-office tools. Some dealerships report not being able to do more than oil changes or write down customer names and numbers, while others have sought to make do with documenting orders they plan to enter in once their systems come back online. In mid-2022, it was acquired by venture capital firm Brookfield Business Partners and went private, following pressure from activist public investors to trim costs.
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