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SiriusXM Made It Too Tough For Customers To End Their Subscriptions, NY Judge Rules; Company Vows Appeal But Will Abide By FTC’s “Click-To-Cancel” Rule

Weeks after the FTC unveiled a "click to cancel" rule for subscription businesses, a New York judge said SiriusXM made it too tough for its subscribers to exit.

In a post on X after Frank’s ruling, she wrote that the company “illegally forced people to go through a long and burdensome process to simply cancel their subscriptions. The statement also affirmed that SiriusXM will abide by the Federal Trade Commission’s new rule for a wide range of subscriptions, from streaming to pay-TV to gym memberships. “Too often, businesses make people jump through endless hoops just to cancel a subscription,” FTC Chair Lina Khan said last month.

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