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Slack faces backlash over user data used for AI and machine learning training
Slack criticized for using customer data in machine-learning and AI features, but confirms data is not being shared with third parties.
The cloud-based team communication platform also told TechRadar Pro that the information it uses to power its ML is anonymized and does not access messages. In response to the community uproar, the Salesforce-owned company posted a separate blog addressing the concerns, stating: “We do not build or train these models in such a way that they could learn, memorize, or be able to reproduce any customer data of any kind.” She has also contributed to the Guardian and received training at the BBC As an audience, trends, and SEO specialist, she has participated in panel events alongside Google.
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