Get the latest tech news
Solidroad just raised $6.5M to reinvent customer service with AI that coaches, not replaces
Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.
The Dublin-founded company, led by First Round Capital with participation from Y Combinator, addresses a fundamental challenge facing growing businesses: how to maintain high-quality customer experiences while controlling costs as conversation volumes explode past 10,000 interactions per month. The system generates personalized training scenarios based on actual conversation patterns and identified skill gaps, creating what Hughes describes as targeted coaching at scale without adding process overhead or additional staff. Marketing automation platform ActiveCampaign reported saving the equivalent of a full year of manual coaching time, which the company reinvested into higher-leverage training initiatives and faster feedback mechanisms.
Or read this on Venture Beat
