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Sonos CEO Patrick Spence addresses the company’s divisive app redesign
He admits Sonos should’ve warned customers about missing features.
Spence doesn’t have any regrets about Sonos making the leap when it did and says the company’s internal data shows that the new app’s benefits are very real and being felt by (less vocal) customers. The company is no doubt hoping that in six months, all of this will be a distant memory, the new app will have reached feature parity (and then some) with the software it replaced, and all will be forgiven among its loyal customer base. But for now, much of the community is still on edge as Sonos approaches the all-important release of its Ace headphones and enters a huge new product category that could spur growth amid declining speaker and soundbar demand.
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