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Sonos continues to clean house with departure of chief commercial officer

The major shakeup in leadership at Sonos continues.

Then came news that chief product officer Maxime Bouvat-Merlin would also be leaving the company — another indication that Sonos is serious about correcting course and taking accountability for its new app woes. Before he lost his job, Spence eventually conceded that the company should’ve taken a far more cautious approach and offered the new software as a beta release while keeping the previous, more stable version in place. Yes, that includes a long list of product leaks, but I’m far more interested in shining a light on all the frustrations caused by the new app — both for customers and staff — and the bad decisions that led Sonos off the tracks.

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