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Sonos draws more customer anger — this time for its privacy policy

One very important sentence has disappeared.

As part of its reworked app platform, Sonos rolled out web-based access for all customer systems — giving the cloud an even bigger role in the company’s architecture. Unfortunately, the web app currently lacks any kind of two-factor authentication, which has also irked users; all it takes is an email address and password to remotely control Sonos devices. The app situation is gradually improving — alarms and sleep timers were both recently restored — but getting through to Sonos customer support can still take a very, very long time in the aftermath of the top-to-bottom software overhaul.

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