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Sonos has a plan to earn back your trust, and here it is
Are extended warranties and greater transparency enough?
Spence has admitted on multiple occasions that with the new app, Sonos moved too fast and failed to recognize the full gravity of bugs, missing features, and reduced functionality that led to an overwhelmingly negative reception upon its debut in May. I’ve heard from multiple sources at the company who insist that concerns were raised and alarms were sounded throughout the app’s development, but Sonos leadership forged ahead with the release anyway. Inside Sonos, morale has taken a serious hit, and there’s been plenty of finger-pointing in the wake of such a colossal unforced error, with some employees questioning the judgment of chief product officer Maxime Bouvat-Merlin.
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