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Streaming subscription fees have been rising while content quality is dropping | Surveys show decline in customer satisfaction with what is available to stream.
Surveys show decline in customer satisfaction with what is available to stream.
At the start of 2024, the industry began declaring the end of Peak TV, a term coined by FX Networks Chairman John Landgraf that refers to an era of rampant content spending that gave us shows like The Wire, Breaking Bad, and Game of Thrones. Whip Media's 2023 report found that Apple TV+, Hulu, Peacock, Paramount+, and Prime Video all showed gains in terms of the percentage of subscribers satisfied with the quality and variety of original content available on the platforms from 2022 to 2023. And in this world of ad-driven revenue, subscriber counts are starting to get less attention as the presented measure of success, with industry leader Netflix famously shifting to pushing so-called engagement numbers—or how much time people spend watching stuff—at investors.
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