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Stripe CEO says company management regularly asks customers for ‘candid feedback’


Digital payments platform Stripe invites customers to join its management team meetings on a bi-weekly basis so it can get “candid feedback,” according to

Digital payments platform Stripe invites customers to join its management team meetings on a bi-weekly basis so it can get “candid feedback,” according to co-founder Patrick Collison. In an April 8 post on X, the fintech giant’s CEO said the company has a customer join for the first 30 minutes of the meeting, which is attended by about 40 leaders “from across Stripe.” Stripe’s annual letter in February penned by Collison noted that payment volume in 2024 grew to $1.4 trillion, up 38% on the year before.

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