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SuperOps bags $25M to use AI to better help managed service providers

SuperOps has raised $25 million in an all-equity Series C round led by March Capital to bolster AI integration into tools supporting managed service providers and IT teams.

The space is a crowded one, but SuperOps hopes to capture a share of the market by catering to small and medium-sized enterprises that do not have big IT budgets — think MSPs with about 5-50 technicians, annual revenue of $1 million-$20 million, and serving clients with headcounts of 500-5,000 employees. Last year, the startup launched a GPT-powered AI assistant called Monica that analyzes MSPs’ datasets to provide personalized insights and automate routine workflows. The tool, also powered by AI, provides intelligent alerting, automates maintenance activities such as patching and software updates, and prioritizes incidents.

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