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Support automation firm Capacity grows with new cash and acquisitions
Saint Louis-based customer automation company Capacity has raised new funds — and made a few startup acquisitions.
While all this was happening, Capacity acquired three companies: enterprise search firm Lucy (which had raised $5.6 million) and two startups focused on customer service automation, Linc and Envision. The platform mines information from files, apps like Gmail, customer relationship management software, and more to build a knowledge base that Capacity’s chatbot and helpdesk tools can pull from. The plan is for Lucy’s co-founders, Dan Mallin, Scott Litman, and Marc Dispensa, to join Capacity to help lead products and teams integration.
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