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T-Mobile users enraged as "Un-carrier" breaks promise to never raise prices
FCC gets 1,600 complaints; users blast "deceptive advertising aimed at seniors."
"I thought, wow, I can live out my days with this fixed plan," Odean, a Rhode Island resident who is now 70 years old, told Ars last week. Customers like Odean bitterly point to the press release that made the price guarantee without including the major caveat that essentially nullifies the promise. After being notified of the price hike, Odean filed complaints with the Federal Communications Commission and the Rhode Island attorney general's office.
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