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Taco Bell rethinks AI drive-through after man orders 18,000 waters

The fast food chain is reassessing its use of the tech after a number of errors were shared widely online.

Taco Bell is rethinking its use of artificial intelligence (AI) to power drive-through restaurants in the US after comical videos of the tech making mistakes were viewed millions of times. Taco Bell's Chief Digital and Technology Officer Dane Mathews told The Wall Street Journal that deploying the voice AI has had its challenges. One clip on Instagram, which has been viewed over 21.5 million times, shows a man ordering "a large Mountain Dew" and the AI voice continually replying "and what will you drink with that?

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