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Taco Bell to roll out AI drive-thru ordering in hundreds of locations by end of year
Yum Brands said the tech has improved order accuracy, reduced wait times, decreased employees’ task load and fueled profitable growth.
Yum Brands joins restaurant rivals such as Wendy’s and White Castle in betting on voice AI, but its plans are the most ambitious to date. Yum Brands said the tech has improved order accuracy, reduced wait times, decreased employees’ task load and fueled profitable growth for the restaurant company and its operators. “With over two years of fine tuning and testing the drive-thru Voice AI technology, we’re confident in its effectiveness in optimizing operations and enhancing customer satisfaction,” Yum Brands Chief Innovation Officer Lawrence Kim said in a statement.
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