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Taco Bell will add voice AI ordering to hundreds of drive-thrus this year

Taco Bell is expanding its program for using AI voice recognition in drive-thrus. The move expands on the chains tests of the tech in 13 states.

After testing the technology in more than 100 locations in 13 states, the fast food chain's parent company aims to add voice-powered AI capabilities to hundreds more Taco Bell drive-thrus in the US by the end of the year. "With over two years of fine tuning and testing the drive-thru Voice AI technology, we’re confident in its effectiveness in optimizing operations and enhancing customer satisfaction," said Lawrence Kim, chief innovation officer for Yum! There are lots of splashy headlines about chatbots that sound like celebrities, but this type of practical use case shows where and how voice AI might appear in a person's routine and workplace.

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