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The (Business) Process Deadlock
Why business processes impede resilience
Autopoiesis is sort of a “natural” effect that tends to unfold in most types of social systems unless energy is spent to contain it (completely avoiding it becomes increasingly hard with growing size of a company). But if people are only told part of the how(the process steps they need to execute) without understanding the why and what of the company, its purpose, goals and underpinning values, they are doomed to fail if something unexpected happens and will just preserve and optimize their little islands. However, I wanted to point out that they come with a big package insert that lists a lot of undesired (and often unintended) side effects that especially tend to crop up in today’s highly dynamic VUCA markets.
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