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The case against conversational interfaces
Conversational interfaces are a bit of a meme. Every couple of years a shiny new AI development emerges and people in tech go "This is it! The next computing paradigm is here! We'll only use natural language going forward!". But then nothing actually changes and we continue using computers the way w
The introduction of the GUI primarily solved a discovery problem: Instead of having to memorize exact text commands, you could now navigate and perform tasks through visual elements like menus and buttons. We still use our mouse to navigate and tell our computers what to do next, but routine actions are typically communicated in form of quick-fire keyboard presses: ⌘b to format text as bold, ⌘t to open a new tab, ⌘c/v to quickly copy things from one place to another, etc. The future isn’t about replacing existing computing paradigms with chat interfaces, but about enhancing them to make human-computer interaction feel effortless – like the silent exchange of butter at a well-worn breakfast table.
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