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The curious case of the missing period
When Simple Mail Transfer Protocol is not simple
We ended up with a solution that allowed the client to have a central place to keep track of all the templates that would eventually be used to generate PDF documents, text messages and the body of emails. For each type of communication they could configure a template for each delivery method, one for email, one for text message and one for the printed version that could get mailed out by the postal service. Once the manager hung up I copied the source code of the template being used in production onto my local version of the software and I generated the email body as a preview.
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