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The Cybernetic Teammate
Having an AI on your team can increase performance, provide expertise, and improve your experience
Given the scale of this project, it shouldn’t be a surprise that this paper was a massive team effort coordinated by the Digital Data Design Institute at Harvard and led by Fabrizio Dell’Acqua, Charles Ayoubi, and Karim Lakhani, along with Hila Lifshitz, Raffaella Sadun, Lilach Mollick, me, and our partners at Procter and Gamble: Yi Han, Jeff Goldman, Hari Nair, and Stewart Taub. When working without AI, teams outperformed individuals by a significant amount, 0.24 standard deviations (providing a sigh of relief for every teacher and manager who has pushed the value of teamwork). This made sense initially but has become increasingly limiting as models get better and as recent data finds users most often employ AI for critical thinking and complex problem solving, not just routine productivity tasks.
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