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The FCC will review the broadband industry’s lousy customer support

The FCC is reviewing customer service from cable, broadband, satellite TV, and home voice service providers due to the industry’s notably poor service.

The agency said on Wednesday it’s opening a formal proceeding to review the customer support from cable, broadband, satellite TV and home voice service providers. These include hard-to-cancel subscriptions, getting stuck in “doom loops” when trying to reach a human, sneaky automatic renewals and shoddy accessibility options for folks with disabilities. The FCC wants to simplify customer cancelation options, requiring providers to offer more choices and transparent disclosures at the point of sale and on bills.

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