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The Harsh Truth Behind Samsung's Phone Repair Program
Samsung makes fixing its phone with genuine parts more expensive and requires repair shops to snitch on customers.
“Samsung does not seem interested in enabling repair at scale,” Kyle Wiens, CEO and co-founder of iFixit, told The Verge’s Sean Hollister. Samsung requires shops to report unknowing customers coming in for repair while pushinga narrative that it is committed to your right to tinker with a device you own. It’s also uncouth that small, independently owned businesses are tasked with performing the dirty work of surveillance capitalism in exchange for supplying access to genuine Samsung parts.
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