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The hell of self-checkouts is becoming Kafkaesque


These supermarket ‘innovations’ encourage fury and thievery

The offence happened in an upmarket grocery store in London, when I was trying to swipe through some discounted, soggy strawberries at the self-service checkout while running late for a meeting. In a similar vein, the security manager of Planet Organic declared “posh totty” regular customers now have the attitude: “Today I’m a little bit short of money, so I’m going to steal something.” I was in the Lot in early summer, where comparing the merits of a comte cheese to a local tomme, before fondling some beetroot grown by the shop’s owner, was as nourishing for the soul as for the body.

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