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The IRS's New Tax Software: Rave Reviews, But Low Turnout
An anonymous reader quotes a report from the Washington Post: The Biden administration marked the close of tax season Monday by announcing it had met a modest goal of getting at least 100,000 taxpayers to file through the Internal Revenue Service's new tax software, Direct File -- an alternative to ...
"Against all odds, the government has created an actually good piece of technology," a writer for the Atlantic marveled, describing himself as "giddy" as he used the website to chat live with a helpful IRS employee. The program opened to the public midway through tax season, when many low-income filers had already claimed their refunds -- and was restricted to taxpayers in 12 states, with only four types of income (wages, interest, Social Security and unemployment). But it gained popularity as tax season went on: The Treasury Department said more than half of the total users of Direct File completed their returns during the last week.
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