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The Making of Community Notes (2024)

The team that built X’s Community Notes talks about their design process and the philosophy behind their approach to combatting false information on the platform.

The main approaches that companies were using were a combination of internal trust and safety teams deciding what was or was not accurate or allowed, or partnerships with professional media organizations trying to make those decisions. Obviously it's tough to evaluate, but the bridging algorithm performed the best in these tests, and I think it's just very nice that you get this natural manipulation resistance, as well as only surfacing notes that are found helpful across the political spectrum. Emily: As somebody who does not work on social media content moderation, I think there's actually a lot you can learn by looking at Community Notes for design choices, principles and values, and decisions you have to make when you are in a project of truth-seeking — no matter what that is, right?

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