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The Microsoft 365 Copilot launch was a disaster

At the start of the New Year, with no warning, Microsoft gives its flagship productivity app a name change and a huge price increase. Why would the company make this mess? I asked Copilot, who explained it very well.

As one writer pointed out(with multiple swear words and some threats aimed in the general direction of One Microsoft Way), doing so can have unintended consequences, like making it appear as though all your files in OneDrive have suddenly disappeared. Here's the funny thing: The price increase is so big that there will still be a huge positive impact even if 10% of Microsoft 365 Personal and Family customers cancel rather than pay the extra monthly fee. Copilot walked me through the math and concluded, "So, even with 10% of your customers canceling their subscriptions, you would still generate an additional $1.714 billion annually due to the price hike.

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