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The one person in America happy about tipping fatigue
Saru Jayaraman has been trying to change tip culture for more than 20 years. It’s finally working.
After slavery was abolished in 1865, employers used tips as a way to justify paying no wages to newly freed slaves who found work as servers, barbers, and porters. Early this week, Diane Gottsman sat at home in San Antonio, Texas, with her poodle Marty and her maltipoo Wilson, watching a technician setting up her new computer. When a client asked angrily whether he had to tip each of the four times he frequented his local coffee shop in a day, Gottsman gently suggested he invest in a Keurig.
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