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The Reinforcing Nature of Toil (2023)
As usual when I discuss systems theory (e.g. information flow or material flow), this article pretends to be about one thing, but is really about a much more general concept.
I tell non-technical people that the site reliability engineer job is about creating automation to do what a system administrator would otherwise do. The automation does work that, in the words of the sre book 1 Site Reliability Engineering: How Google Runs Production Systems; Murphy, Beyer, Jones, & Petoff; O’Reilly Media; 2016. tends to be […] repetitive, automatable, tactical, devoid of enduring value, and that scales linearly as a service grows.
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