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The Rich Can Afford Personal Care. The Rest Will Have to Make Do With AI


From personal trainers to in-person therapy, only the wealthy have access to human connection. What are the options for the less advantaged?

The burgeoning field of social-emotional AI is tackling the very jobs that people used to think were reserved for human beings—jobs that rely on emotional connections, such as therapists, teachers, and coaches. Human care and attention helps people to feel “seen,” and that sense of recognition underlies health and well-being as well as valuable social goods like trust and belonging. Yet fiscal austerity and the drive to cut labor costs have overloaded many workers, who are now charged with forging interpersonal connections, shrinking the time they have to be fully present with students and patients.

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