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The two faces of AI

We all make mistakes. But sometimes we forget that technology does, too — especially when it comes to AI, which is still in its early days in many respects.

But sometimes we forget that technology does, too — especially when it comes to AI, which is still in its early days in many respects. Also known as bossware, it is pitched by its makers as a way to help boost productivity, but by those who endure it, it’s a surefire way to deplete morale. Having once been subjected to intrusive screenshots as a remote contractor, my view is clearly the latter, so I wish I could say employee surveillance tech was on its way out; on the contrary, it seems to be on the rise, helped in part by AI (not to mention a misguided distrust for remote work.)

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