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The US has sued Adobe over early termination fees and making subscriptions hard to cancel

The complaint filed by the Department of Justice on Monday accuses the Adobe of pushing consumers towards its “annual paid monthly” subscription plan without adequately disclosing that canceling the plan within the first year could result in an early termination fee.

The complaint also alleges that Adobe’s early termination fee disclosures were buried in fine print or required consumers to hover over tiny icons to find them. “Americans are tired of companies hiding the ball during subscription signup and then putting up roadblocks when they try to cancel,” said Samuel Levine, director of the FTC’s Bureau of Consumer Protection, in a statement. Any consumers who reached out to Adobe’s customer service to cancel their subscription encountered other obstacles like dropped calls and chats and being transferred to multiple representatives, the FTC’s statement adds.

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