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The world's biggest call centre operator, Teleperformance, is using Al to remove Indian accents for Western customers.
The AI-driven solution has been developed by Palo Alto-based startup Sanas which also includes background noise cancellation technology.
Teleperformance, the world's biggest call centre operator is using artificial intelligence (AI) to '"neutralise" Indian accents for Western customers, according to a report in . The French company has around 90,000 employees in India and tens of thousands in other countries which serve customers in the UK including the government, the NHS, Vodafone and eBay. The AI-driven solution has been developed by Palo Alto-based startup Sanas which also includes background noise cancellation technology that filters out disruptive sounds such as office chatter, sirens, or even crowing roosters to improve call quality.
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