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The World's Call Center Capital Is Gripped by AI Fever - and Fear
The Philippines' $38 billion outsourcing industry faces a seismic shift as AI tools threaten to displace hundreds of thousands of jobs. Major players are rapidly deploying AI "copilots" to handle tasks like summarizing customer interactions and providing real-time assistance to human agents, Bloombe...
The Philippines' $38 billion outsourcing industry faces a seismic shift as AI tools threaten to displace hundreds of thousands of jobs. Major players are rapidly deploying AI "copilots" to handle tasks like summarizing customer interactions and providing real-time assistance to human agents, Bloomberg reports. The government has established an AI research center and launched training initiatives to boost workers' skills.
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