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They Bought Tablets in Prison—and Found a Broken Promise


Handheld tablets are sold with the expectation that those behind bars can use them to stay in touch with loved ones. But a WIRED investigation found that federal prisons disable the tablets’ chat apps.

The District of Columbia Corrections Information Council (CIC) found that the Federal Bureau of Prisons, an agency within the US Department of Justice, had been relying on lockdowns at its facilities to deal with everything from staff shortages to small fights between incarcerated people. The devices are preloaded with prison-approved content such as applications to purchase or rent, strictly edited music and PG-13 films, educational and rehabilitation programs, and software to send messages or make calls. Yet, despite the extensive research showing the benefits of communication tools, when we reached out to the Bureau of Prisons for this story, a spokesperson told WIRED, “Currently, there are no plans to enable the public messaging options on the Keefe Score 7 tablets.”

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