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This ex-Scale AI leader built a platform to automatically extracts insights from customer feedback
In this hyperconnected world we live in, it's easier than ever to send feedback to the companies we patronize. But just because businesses offer more ways
Varun Sharma became very aware of this while leading customer success efforts at LinkedIn, analytics software firm Amplitude, and startup Scale AI. Over the years, Varun and Arnav’s tool expanded into a platform, Enterpret, that connects to various feedback sources and applies algorithms to extract insights. Enterpret can highlight overarching themes and emerging problems in customer comments, and assist teams in figuring out things such as what products to build.
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