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This HR company tried to treat AI bots like people — it didn’t go over well

HR professionals criticized a new Lattice feature.

“Today Lattice is making AI history,” CEO Sarah Franklin wrote in a July 9th blog post. “This strategy and messaging misses the mark in a big way, and I say that as someone building an AI company,” said Sawyer Middeleer, chief of staff at Aomni, in a comment to a post from Franklin on LinkedIn. Franklin’s original post did acknowledge that there are questions about what it means to integrate an AI worker into processes for managing real people.

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