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This Is What Happens When Hertz's AI Scanner Finds Damage on Your Rental
One customer was charged $440 for a scuff on his rental's wheel. But talking to a human employee about it wasn't easy, and he was encouraged to pay ASAP.
The AI system has been live now for a few months at select locations around the country, and one customer of Hertz-owned Thrifty reached out to The Drive to share his experience after one of the company’s scanners caught damage on his rental. Courtesy Patrick The web app presents customers with proof of the damage spotted by UVeye’s scanners, and allows them to compare that against an image of the same portion of the vehicle before they drove it. Backed by a decade of covering cars and consumer tech, Adam Ismail is The Drive’s News Editor, focused on curating and producing the site’s slate of daily stories.
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